Why Should I Have an SGPro Subscription?

The previous purchasing model for SGPro was based around what are called “major” version changes. In SGPro’s 10 years, we have only ever had one of these (SGPro 2 to 3). When the major version changed, we charged a one-time upgrade fee for the upgrade. The SGPro subscription model will no longer charge any type of fee for version changes (major or otherwise) and, as a subscriber, you are always entitled to upgrade to the latest version of SGPro, regardless of version number. In addition to upgrades, you will gain access to the Premium Support area of the forum. Support requests in this area will always be prioritized above any that are reported in the public area. More information, including FAQs for subscriptions,can be found here.

The short answer is “Yes, when your subscription expires you will still be able to use SGPro”.  For more detailed information continue reading.

If you have never purchased SGPro in the past, you will be able to continue use of Sequence Generator Lite.

For new subscribers and pre-existing users:

• Pre-existing users (if you bought SGPro pre-subscription):  Without a subscription you will be able to use the latest version of SGPro 2 or 3 (depending on which you purchased) indefinitely, but will not be able to upgrade as new versions of SGPro are released.  In addition, you will not be permitted use of the “Premium Support” forum, but will still be permitted to use the public forum.  In order to continue use of SGPro, you will be required to use the new SGPro licensing system.  Your new account and licensing have already been created and are waiting for you to claim them.  Please check your Inbox (spam folder too) and locate an email with subject “SGPro – [IMPORTANT] Your New Account Information”.
• New users (if your initial purchase of SGPro included an annual subscription):  Without a subscription you will be able to use the latest version of SGPro available at the time your subscription expires.  You may use this version (or any lower) indefinitely, but will not be permitted to upgrade as new versions of SGPro are released.  In addition, you will no longer have access to the “Premium Support” forum, but will still be permitted to use the public forum.

This answer is largely the same for all types of users, but, in an effort to be thorough:

• Pre-existing users (if you bought SGPro pre-subscription):  Without a subscription you will be able to use the latest version of SGPro 2 or 3 (depending on which you purchased) indefinitely, but will not be able to upgrade as new versions of SGPro are released.  In addition, you will not be permitted use of the “Premium Support” forum, but will still be permitted to use the public forum.  In order to continue use of SGPro, you will be required to use the new SGPro licensing system in order to continue using SGPro.  Your new account and licensing have already been created and are waiting for you to claim them.  Please check your Inbox (spam folder too) and locate an email with subject “SGPro – [IMPORTANT] Your New Account Information”.
• New users (if your initial purchase of SGPro included an annual subscription):  Without a subscription you will be able to use the latest version of SGPro available at the time your subscription expires.  You may use this version (or any lower) indefinitely, but will not be permitted to upgrade as new versions of SGPro are released.  In addition, you will no longer have access to the “Premium Support” forum, but will still be permitted to use the public forum.

Yes, absolutely.  Canceling a subscription can be done from the subscription details page.  You can find it here.  Locate the subscription, click “View” and then, on the details page, find and click the “Cancel” button.  Note that canceling a subscription does not result in a prorated refund for “unused” time remaining on the subscription, but will prevent the subscription from automatically renewing whenever it next expires. Your subscription will continue to be active for the remainder of the subscription’s life (until the date on which the renewal payment would have occurred). When a refund is issued, the account’s license keys will be deactivated.  Details about this can be found in our Terms and Conditions document that was (or will be) presented during the checkout and purchase process.

Go to your subscriptions page and click the “View” button.

Then, click the “Change Payment” button:

Finally, enter the details of the new payment method and click the “Change Payment Method” button.

Main Sequence Software offers a 30 day, no questions asked refund on all new subscriptions, re-subscriptions and unintentional renewals.  After 30 days from the date of purchase have passed, we will no longer provide refunds (prorated or otherwise). When a refund is issued for a new subscription, the account’s license keys will be deactivated.  When a refund is issued, for a renewal fee (existing subscriptions) or resubscription, your subscription expiry date will be reset to its original date before the refunded transaction.  Details about this can be found in our Terms and Conditions document that was (or will be) presented during the checkout and purchase process.