You can get all kinds of good advice and help troubleshooting issues via our support forum. As much as we would like to provide a personal level of support to all of our users, we are a very small shop, and it just isn’t possible. The support forum is like a living, ever-expanding knowledge base. Using the search functionality, it is highly likely that you will find a thread that describes an issue very similar to yours. In addition to this, you get the benefit of the years of experience of community experts and there a quite a few that help out often.
If you are not an active SGPro subscriber, you will be limited to the public area of the forum.
If you are an active SGPro subscriber, Premium Support access can be found within our support forum here. Premium Support guarantees that your posts will have priority over those found in the public forum. In addition, you will be able to use SGPro to create new issues and automatically attach logs, all from within the app itself. In order to gain access, you will need to link your forum account with your account for the sequencegeneratorpro.com site. More information on that can be found here.