How can I open a new support request?
Opening a new support request is easy. You can do it directly from within the forum here or from within the SGPro app itself. Either way, in order to help you as quickly as possible, we will need a detailed description of the problem including the time at which the issue was observed. In addition to this, we will almost always need logs to help describe the issue you are seeing. To get more details about what kind of information should be in a support request, check it out here.
To open a support request within the SGPro app (preferred), go to the Help menu, and click “Report a Problem”. Follow the instruction to describe your issue and then find the logs that cover the time of the issue.
To open a support request in the forum, simply find the support category for SGPro and open a new topic. If you have an active subscription, you may open tickets in the Premium Support category (priority support) and, if not, you can open a ticket in the public support category (SGPro Support).