For these questions, this page will help guide you to the places you can get help in the quickest manner possible. If your question is not covered here, the general rule of thumb for SGPro support is:
Detailed steps outlining the activation process for SGPro can be found here.
You can install SGPro as many times as you want, but only on three personal machines at one time (you can upgrade your subscription if you need additional installs). If you have used all of your concurrent installs, but one or more is unneeded (like an old laptop that is no longer used), you can deactivate that install by following the steps outlined here.
SGPro now uses a standard “license key” system. Your new SGPro account and license key have already been created and all you need to do is login to your account, grab the key and enter it into SGPro.
At this point, SGPro will open and function normally. Make sure you save your password!
If you are attempting to register SGPro on a new machine and are receiving errors, here are a few things to check:
If all else fails, contact us at support@mainsequencesoftware.com and we’ll help you out.
Yes. SGPro requires an internet connection in the following situations.
Otherwise, SGPro does not need an internet connection to function (though some features may function with a limited feature set when not connected).
The simultaneous installs that come included are for your personal use and may not be shared with friends or family. When a refund is issued, the account’s license keys will be deactivated. Details about this can be found in our Terms and Conditions document that was (or will be) presented during the checkout and purchase process.
The previous purchasing model for SGPro was based around what are called “major” version changes. In SGPro’s 10 years, we have only ever had one of these (SGPro 2 to 3). When the major version changed, we charged a one-time upgrade fee for the upgrade. The SGPro subscription model will no longer charge any type of fee for version changes (major or otherwise) and, as a subscriber, you are always entitled to upgrade to the latest version of SGPro, regardless of version number. In addition to upgrades, you will gain access to the Premium Support area of the forum. Support requests in this area will always be prioritized above any that are reported in the public area. More information, including FAQs for subscriptions,can be found here.
The short answer is “Yes, when your subscription expires you will still be able to use SGPro”. For more detailed information continue reading.
If you have never purchased SGPro in the past, you will be able to continue use of Sequence Generator Lite.
For new subscribers and pre-existing users:
This answer is largely the same for all types of users, but, in an effort to be thorough:
Yes, absolutely. Canceling a subscription can be done from the subscription details page. You can find it here. Locate the subscription, click “View” and then, on the details page, find and click the “Cancel” button. Note that canceling a subscription does not result in a prorated refund for “unused” time remaining on the subscription, but will prevent the subscription from automatically renewing whenever it next expires. Your subscription will continue to be active for the remainder of the subscription’s life (until the date on which the renewal payment would have occurred). When a refund is issued, the account’s license keys will be deactivated. Details about this can be found in our Terms and Conditions document that was (or will be) presented during the checkout and purchase process.
Go to your subscriptions page and click the “View” button.
Then, click the “Change Payment” button:
Finally, enter the details of the new payment method and click the “Change Payment Method” button.
Main Sequence Software offers a 30 day, no questions asked refund on all new subscriptions, re-subscriptions and unintentional renewals. After 30 days from the date of purchase have passed, we will no longer provide refunds (prorated or otherwise). When a refund is issued for a new subscription, the account’s license keys will be deactivated. When a refund is issued, for a renewal fee (existing subscriptions) or resubscription, your subscription expiry date will be reset to its original date before the refunded transaction. Details about this can be found in our Terms and Conditions document that was (or will be) presented during the checkout and purchase process.
The process to enable Premium Support for your account is outlined here.
If your gear was made for astronomy or astrophotography the answer is probably “yes”. SGPro is compatible with most gear from these manufacturers:
Here are a few general notes that will help you get an answer:
If you need additional help, please visit our support forum and ask there.
The simple and short answer is “No”. That said, some manufacturers release drivers for their relative focusers that give them the ability to act like absolute focusers. Check with your focuser manufacturer to see.
SGPro is not currently compatible with planetary or video cameras and is designed primarily for Deep Space Object capture.
No. It is our intent to make SGPro excel at the automation of capture and not provide a product that is just mediocre at capture and processing. For image processing we recommend Pixinsight or Adobe Photoshop (or both)
You can get all kinds of good advice and help troubleshooting issues via our support forum. As much as we would like to provide a personal level of support to all of our users, we are a very small shop, and it just isn’t possible. The support forum is like a living, ever-expanding knowledge base. Using the search functionality, it is highly likely that you will find a thread that describes an issue very similar to yours. In addition to this, you get the benefit of the years of experience of community experts and there a quite a few that help out often.
If you are not an active SGPro subscriber, you will be limited to the public area of the forum.
If you are an active SGPro subscriber, Premium Support access can be found within our support forum here. Premium Support guarantees that your posts will have priority over those found in the public forum. In addition, you will be able to use SGPro to create new issues and automatically attach logs, all from within the app itself. In order to gain access, you will need to link your forum account with your account for the sequencegeneratorpro.com site. More information on that can be found here.
Once SGPro is activated, you can use it without an internet connected computer. You do need an internet connection in the following situations:
Opening a new support request is easy. You can do it directly from within the forum here or from within the SGPro app itself. Either way, in order to help you as quickly as possible, we will need a detailed description of the problem including the time at which the issue was observed. In addition to this, we will almost always need logs to help describe the issue you are seeing. To get more details about what kind of information should be in a support request, check it out here.
To open a support request within the SGPro app (preferred), go to the Help menu, and click “Report a Problem”. Follow the instruction to describe your issue and then find the logs that cover the time of the issue.
To open a support request in the forum, simply find the support category for SGPro and open a new topic. If you have an active subscription, you may open tickets in the Premium Support category (priority support) and, if not, you can open a ticket in the public support category (SGPro Support).
The process to enable Premium Support for your account is outlined here.
Main Sequence Software abides by rules and laws set forth in the GDPR. You can find more details here.
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